Consumer Warranty and Returns Policy – Skateboard Components

All NHS manufactured skateboard components are warranted against manufacturer defect in materials or workmanship for 120 days from date of purchase.

To submit a warranty claim, please fill out our Warranty Claim Form. You will receive a reply by email to start the claim process. A warranty technician will review your claim and any associated images to determine whether you need to send your product in for further inspection and / or produce proof of purchase and detailed matching images for confirmation.

NHS will make every effort to process your warranty claim within a reasonable time frame. Our warranty technicians are generally available most Mondays through Fridays, 8am to 5pm PST or PDT.

All claims are at the sole discretion of the warranty technician and NHS staff. Our intent is to honor legitimate warranty claims and replace defective product for our customers.

Following is a brief overview of what is generally covered under warranty by product category. Please read the coverages before submitting a claim.

 

Skateboards

Covered by warranty:

  • Delamination
  • Warpage

Not covered by warranty:

  • Broken board due to high impact, improper landing
  • Stress cracks, water damage
  • User error
  • Improper set up or maintenance
  • Normal Wear

 

Trucks

Covered by warranty:

  • Manufacturer defect in materials or workmanship
  • Axle bending
  • Axle slipping
  • Casting anomaly
  • Axle deformation anomaly
  • Threading issues at point of purchase

Not covered by warranty:

  • Normal wear
  • Improper set up or maintenance
  • Axle stripping or damage due to improper use or failure to use bearing spacers and axle washers
  • Issues after lifetime of wear
    • The lifetime of a skateboard truck is considered to be over when the hanger is ground down to the axle.
  • Spare parts
    • Spare and upgrade parts are available at your local skateshop or at NHS Skate Direct
    • Some truck parts are available on request, fill out a warranty claim if you have feel you have an individual part that needs replacement.

 

Wheels

Covered by warranty:

  • Manufacturer defect in materials or workmanship

Not covered by warranty:

  • Flat spots
  • Normal wear

 

Bearings

Covered by warranty:

  • Manufacturer defect in materials or workmanship
  • Failure of ball bearing cage, balls, or races

Not covered by warranty:

  • Failure due to improper maintenance or cleaning
  • Bent shields or failure from improper installation or tool damage
  • Water damage or rust

 

Griptape

Covered by warranty:

  • Adhesive failure
  • Grit separation

Not covered by warranty:

  • Water / dirt damage
  • Normal wear

 

Component Accessories (Hardware, risers, rails, replacement parts)

Covered by warranty:

  • Manufacturer defect in materials or workmanship
  • Missing parts at point of purchase

Not covered by warranty:

  • Normal wear
  • Improper installation or use

 

Consumer Warranty and Returns Policy – Snowboards and Snowboard Bindings

Santa Cruz Snowboards are warranted against manufacturer defect in materials or workmanship for 2 years from date of purchase.

To submit a warranty claim, please fill out our Warranty Claim Form. You will receive a reply by email to start the claim process. A warranty technician will review your claim and any associated images to determine whether you need to send your product in for further inspection and / or produce proof of purchase and detailed matching images for confirmation.

NHS will make every effort to process your warranty claim within a reasonable time frame. Our warranty technicians are generally available most Mondays through Fridays, 8am to 5pm PST or PDT.

All claims are at the sole discretion of the warranty technician and NHS staff. Our intent is to honor legitimate warranty claims and replace defective product for our customers.

Following is a brief overview of what is generally covered under warranty by product category. Please read the coverages before submitting a claim.

 

Snowboards

Covered by warranty:

  • Top sheet, base, or sidewall delamination due to manufacturing defect
  • Structural stress cracking on top sheet, base, sidewall, or edge not due to impact
  • Improperly drilled or spinning inserts
  • Improperly threaded inserts at point of purchase
  • Major performance blemish or anomaly at point of purchase

Not cover by warranty:

  • Normal wear
  • Damage due to improper setup, maintenance, or storage
  • Water damage or rust
  • Cosmetic damage like scratches, dents, and chips that can occur under normal use.
  • Damage caused by bindings
  • Damage caused by chairlift or contact with other skis and snowboards.
  • Damage caused by solvents, adhesives, or Loc-Tite
  • Any damage due to impact with rock, handrail, or any obstacle whether natural or man-made or any damage either purposeful or by accident that cannot be defined as a defect in material or workmanship.

 

Bindings

Covered by warranty:

  • Defect in material or workmanship
  • Missing parts at point of purchase
  • Broken baseplate or heel cup not due to impact

Not covered by warranty:

  • Lost parts
  • Cosmetic damage like scratches, dents
  • Normal wear
  • Damage caused by boots including holes or tears in straps
  • Damage caused by chairlift (always collapse your high back when loading the chair)
  • Damage caused by solvents, adhesives, or Loc-Tite
  • Any damage due to impact with rock, handrail, or obstacle whether natural or man-made or any damage either purposeful or by accident that cannot be defined as a defect in material or workmanship.