Warranty Policy

Consumer Warranty and Returns Policy – Skateboard Components

All NHS manufactured skateboard components are warranted against manufacturer defect in materials or workmanship for 120 days from date of purchase. Proof of purchase from an authorized dealer may be required.

To submit a warranty claim, please fill out our Warranty Claim Form. You will receive a reply by email to start the claim process. A warranty technician will review your claim and any associated images to determine whether you need to send your product in for further inspection and / or produce proof of purchase and detailed matching images for confirmation.

NHS will make every effort to process your warranty claim within a reasonable time frame. Our warranty technicians are generally available most Mondays through Fridays, 8am to 5pm PST or PDT.

All claims are at the sole discretion of the warranty technician and NHS staff. Our intent is to honor legitimate warranty claims and replace defective product for our customers.

NHS manufactured apparel and accessories are warranted against manufacturer defect in materials or workmanship for 90 days from date of purchase. Proof of purchase from an authorized dealer is required.

Santa Cruz Snowboards are warranted against manufacturer defect in materials or workmanship for 1 year from date of purchase. Proof of purchase from an authorized dealer is required.

Following is a brief overview of what is generally covered under warranty by product category. Please read the coverages before submitting a claim.

 

SKATEBOARDS	TRUCKS	WHEELS
BEARINGS	GRIPTAPE	COMPONENT ACCESSORIES
APPAREL & ACCESSORIES	SNOWBOARDS	BINDINGS

 

Skateboards (within 120 days of purchase date*)

***Proof of purchase may be required.

Covered by warranty:

Delamination

Warpage

Any defect in materials or workmanship after purchase

Not covered by warranty:

Broken board due to impact, improper landing

Exposure to environmental elements

Stress cracks, water damage

User error

Improper set up or maintenance

Normal Wear

Submit A Claim

Trucks (Guaranteed for life**)

**The lifetime of a skateboard truck is considered to be over when the hanger is ground down to the axle.

Covered by warranty:

Manufacturer defect in materials or workmanship

Axle bending

Axle slipping

Casting anomaly

Axle deformation anomaly

Threading issues at point of purchase

Wiggling kingpin or shaft nut

Not covered by warranty:

Normal wear

Loss of function due to improper set up, maintenance, or alteration

Deformed mounting holes due to not keeping hardware tight

Cushion damage due to over tightening kingpin nut (ask us about available aftermarket cushions and how to customize your set up)

Axle stripping or damage due to improper use or failure to use bearing spacers and axle washers

Issues after lifetime of wear*

Spare Parts (Spare & upgrade parts available here)

Submit A Claim

Wheels (within 120 days of purchase date)

Covered by warranty:

Manufacturer defect in materials or workmanship

Wheel wobble

Bearing seat expansion / loose bearing seat

Not covered by warranty:

Flat spots

Normal wear

Chipping / tearing urethane due to sharp objects or obstacles

Any damage due to impact or contact with any obstacle whether natural or man-made or any damage either purposeful or by accident that cannot be defined as a defect in material or workmanship.

Submit A Claim

Bearings(within 120 days of purchase date)

Covered by warranty:

Manufacturer defect in materials or workmanship

Failure of ball bearing cage, balls, or races

Not covered by warranty:

Failure due to improper maintenance or cleaning

Bent shields or failure from improper installation or tool damage

Water damage or rust

Submit A Claim

Griptape(within 120 days of purchase date)

Covered by warranty:

Adhesive failure

Grit separation

Not covered by warranty:

Water / dirt damage

Normal wear

Submit A Claim

Component Accessories - Hardware, risers, rails, replacement parts(within 120 days of purchase date)

Covered by warranty:

Manufacturer defect in materials or workmanship

Missing parts

Not covered by warranty:

Normal wear

Improper installation or use

Submit A Claim

Apparel & Accessories (within 90 days of purchase date***)

***Proof of purchase is required.

Covered by warranty:

Manufacturer defect in materials or workmanship

Misprints, dye migration, bleeding, off center prints

Seams coming undone

Zipper defect in function or stitching

Buttons missing or coming unraveled

Buckles, straps, fasteners not functioning properly

Not covered by warranty:

Normal wear and tear

Intentional or accidental damage

Misuse or negligence

Alteration

Improper care

Shrinking

Improper fit

Ripped fabric or seams

Torn / ripped off buttons

Stained / dirty

Submit A Claim

Snowboards (within 1 years of purchase date****)

****Proof of purchase is required. Inventory may not be available

Covered by warranty:

Top sheet, base, or sidewall delamination due to manufacturing defect

Misprints, dye migration, bleeding, off center prints

Structural stress cracking on top sheet, base, sidewall, or edge not due to impact

Improperly drilled or spinning inserts

Improperly threaded inserts at point of purchase

Major performance blemish or anomaly at point of purchase

Not covered by warranty:

Normal wear

Damage due to improper setup, maintenance, or storage

Water damage or rust

Cosmetic damage like scratches, dents, and chips that can occur under normal use.

Damage caused by bindings

Damage caused by chairlift or contact with other skis and snowboards.

Damage caused by solvents, adhesives, or Loc-Tite

Any damage due to impact with rock, handrail, or any obstacle whether natural or man-made or any damage either purposeful or by accident that cannot be defined as a defect in material or workmanship.

Submit A Claim

Bindings (within 1 years of purchase date****)

****Proof of purchase is required. Inventory may not be available

Covered by warranty:

Defect in material or workmanship

Missing parts at point of purchase

Broken baseplate or heel cup not due to impact

Not covered by warranty:

Lost parts

Cosmetic damage like scratches, dents

Normal wear

Damage caused by boots including holes or tears in straps

Damage caused by chairlift (always collapse your high back when loading the chair)

Damage caused by solvents, adhesives, or Loc-Tite

Damage caused by solvents, adhesives, or Loc-Tite

Any damage due to impact with rock, handrail, or obstacle whether natural or man-made or any damage either purposeful or by accident that cannot be defined as a defect in material or workmanship.

Submit A Claim